If a broker account is connected but trades are not updating, the sync status may show as Syncing, Delayed, or Disconnected.''
Sync status indicators
| Status | What it means? | What to do? |
| Live | Both Historical Sync and Live Sync are running normally. All data is current. | Nothing. You are good to trade. |
| Syncing | Historical Sync is in progress. Live updates are already working, but past trade history may be incomplete until the import finishes. |
Wait for it to complete. Live data and guardrails are active. Historical data will fill in automatically. |
| Delayed |
Historical Sync is complete, but Live Sync is paused. Today's trades and PnL may not update until the connection is restored. |
If it does not resolve quickly, check your internet connection or try reconnecting from Settings. |
| Disconnected |
Both Historical and Live Sync have failed. Trade data is unavailable and trades cannot be placed through EdgeFlo. |
If the issue is on EdgeFlo's side (capacity), sync resumes automatically once restored. Your account and any trades placed directly through your broker are not affected. |
Password changed
If the MetaTrader password was changed with the broker, EdgeFlo will disconnect automatically.
- Update the new master password inside EdgeFlo.
- Reconnect the account.
Market closed or broker maintenance
If markets are closed or the broker is running maintenance, live data will pause temporarily. Sync will resume automatically once trading reopens.
If your broker issues don't resolve within 10 minutes, please contact support and we'll get things sorted.