Where To Find TradeLocker Broker Credentials

To connect your broker to EdgeFlo, you need three things: your login (email address), your TradeLocker password, and your broker's server name. This article explains where to find each one for every supported broker.

Every TradeLocker broker connection in EdgeFlo requires the same three credentials: a login, a password, and a server name. Where you find them depends on which broker you use. This article covers each one.

Warning: Your login is always the email address you registered with your broker — never a numeric or alphanumeric account ID. Using an account ID instead of your email address will cause the connection to fail.

The three credentials you need

Field	What it is	Where to find it
Login	Your email address	The email address you used when registering with your broker. Same for all brokers.
Password	Your TradeLocker account password	Varies by broker - see the table below.
Server	Your broker's TradeLocker server name	Fixed per broker - see the table below.

Credentials by broker

Find your broker in the table below to see exactly where your password is and what server name to enter.

Broker	Login	Where to find your password	Server name
GatesFX	Email address used to register with GatesFX	Auto-generated and shown on screen when you create your account. Also emailed to you. If a later account email shows "Password: N/A", use the password from your very first GatesFX account creation email.	GATESFX
HeroFX	Email address used to register with HeroFX	Sent to your inbox by HeroFX after your trading account is created. Look for an email with the subject "New Trading Account created".	HEROFX
RisenFX	Shown on the confirmation screen and in your account creation email	Auto-generated and shown on the confirmation screen when you create your account. Also emailed to you immediately after.	RISENFX
RestroFX	Visible in your portal under Account List, then View Login Details	Sent to your inbox in an email with the subject "Trading Demo Account Created Successfully". Also visible in your portal under Account List, then View Login Details.	Restro
Crucial Markets	Email address used to register with Crucial Markets	Sent to your inbox in the account creation email from Crucial Markets. Both your password and server name are included in that email.	CRUC
Elyon Markets	Visible in your portal under Account List, then View Login Details	In your portal under Account List, then click View Login Details next to your account.	ELYON
LivvFX	Visible in your portal under My Account, then Account List	The password you created during registration. To confirm it, go to My Account, then Account List in your portal.	LivvFX
ClarityFX	Email address used to register with ClarityFX	Sent to your inbox in the account creation email from ClarityFX immediately after your demo account is created.	CLRTYFX
Pips Markets	Visible in your portal under Account List, then View Login Details	In your portal under Account List, then View Login Details.	PIPS
EightCap	Visible in your portal under Account List, then View Login Details	In your portal under Account List, then View Login Details.	8CAP
Focus Markets	Visible in your portal under Account List, then View Login Details	In your portal under Account List, then View Login Details.	FOCUS

Step-by-step setup guides

If you have not yet created your broker account or need a walkthrough of the full account creation and connection process, the guides below cover each broker from registration through to EdgeFlo connection.

Broker	Setup guide
GatesFX	Setup guide
HeroFX	Setup guide
RisenFX	Setup guide
RestroFX	Setup guide
Crucial Markets	Setup guide
Elyon Markets	Setup guide
LivvFX	Setup guide
ClarityFX	Setup guide
Pips Markets	Setup guide
EightCap	Setup guide coming soon
Focus Markets	Setup guide coming soon

A note on GatesFX: "Password: N/A"

GatesFX sends your TradeLocker password in the very first account creation email. If you create additional trading accounts later, the confirmation emails will show Password: N/A. This is not an error. GatesFX uses the same password across all accounts created under your profile, so the original password still applies.

Tip: Search your inbox for the earliest email from GatesFX with "account details" in the subject. Sort by oldest first to find it quickly. That email contains your TradeLocker password.

What if I cannot find my password?

If you cannot locate your password in the portal or your inbox, contact your broker's support team directly and ask them to resend your TradeLocker credentials or reset your TradeLocker password. Once you have the new password, use it to connect in EdgeFlo.

If you recently changed your broker account password and your EdgeFlo connection has gone offline, you will need to reconnect using the updated password. Go to Settings, then Integrations in EdgeFlo, disconnect the broker, and reconnect with the new credentials.

FAQ

Why does my login need to be an email address and not my account ID?

TradeLocker authenticates users by email address. The numeric or alphanumeric account ID shown in your broker portal is an internal reference number, not a login credential. EdgeFlo will return a connection error if an account ID is entered in the login field.

My email shows "Password: N/A". What do I do?

This happens with GatesFX when a second or later account is created. Your password has not changed — use the password from your very first GatesFX account creation email. See the GatesFX note above for details.

My connection keeps failing even though I have the right credentials. What should I check?

Double-check three things: (1) your login is your email address, not an account ID; (2) the server name matches exactly what is listed in the table above — spelling and capitalisation matter; (3) the password is your TradeLocker password, not your broker portal login password — these can be different.

Is my TradeLocker password the same as my broker portal password?

Not always. Your broker portal password is what you use to log into your broker's website. Your TradeLocker password is what EdgeFlo uses to connect to your trading account. Some brokers set these the same; others generate a separate TradeLocker password automatically. Check the table above to see where your specific broker sends it.

I changed my broker password. Do I need to update EdgeFlo?

Yes. If your TradeLocker password changes, your EdgeFlo connection will go offline. Go to Settings, then Integrations, disconnect your broker, and reconnect using the updated password.