Updating your payment method in EdgeFlo takes under a minute through the Billing page. This article walks you through the process step by step, including what to do if a payment has failed.
EdgeFlo processes all payments through Stripe. You can update your card details at any time from the Billing page in Settings. This is useful when a card expires, is replaced, or when a payment has failed and you need to add a new card to restore access.
How to update your payment method
- Go to Settings and click the Billing tab.
- In the Payment method section on the right, click Change payment method.
- You will be taken to the Stripe payment form.
- Enter your new card details: card number, expiration date, and security code.
- Check Use as default payment method if shown.
- Click Add payment method. You will be redirected back to EdgeFlo.
Tip: You do not need to cancel and resubscribe to update your card. Updating through the Billing page preserves your subscription, plan, and all data without interruption.
Note: To remove a payment method entirely, you must cancel your subscription first. EdgeFlo requires an active payment method on file for active subscriptions.
Updating your card after a failed payment
If you see a banner in the app reading "Payment failed. Update your card to keep using the platform," follow these steps to restore access.
- Click the Update payment method link in the banner, or go to Settings > Billing.
- Click Change payment method in the Payment method section.
- Enter your new card details in the Stripe payment form and save.
- Stripe will retry the failed payment automatically within a few minutes.
- You will receive a receipt email once the charge succeeds.
Warning: If a payment failure is not resolved within the grace period, your account may move to a restricted state. Update your card as soon as you see the notification to avoid any interruption to your access.
FAQ
Can I add multiple cards to my account?
EdgeFlo supports one active payment method per subscription at a time. You can replace the card on file at any point through Settings > Billing.
Will updating my card change my billing date?
No. Updating your payment method does not affect your billing cycle or renewal date. Only the card details change.
I updated my card but the payment still shows as failed. What should I do?
Allow a few minutes for Stripe to process the retry. If the payment still shows as failed after 10 minutes, check that the card details were entered correctly. If the issue persists, contact support.
Is my card information stored securely?
Yes. EdgeFlo uses Stripe for all payment processing. Card details are stored and managed entirely by Stripe and are never accessible to the EdgeFlo team. Stripe is PCI-DSS compliant.
Can I use PayPal or a bank transfer instead of a card?
EdgeFlo currently processes payments via credit and debit cards through Stripe.
How do I remove my payment method?
To remove your payment option, you must cancel your subscription first. Once cancelled, you can remove the card from the Stripe payment portal. Contact support if you need help.
Related questions
- Why did my EdgeFlo payment fail?
- How do I fix a failed payment on EdgeFlo?
- Where is the billing page in EdgeFlo?
- Does EdgeFlo store my credit card details?
- Will updating my card cancel my subscription?
- How do I change my billing email on EdgeFlo?
- Can I use a debit card with EdgeFlo?
- What happens if I do not update my card after a payment failure?
- How do I remove an old card from EdgeFlo?
- Is EdgeFlo's payment processing secure?
- How long does Stripe take to retry a failed payment?
Still having trouble? Contact EdgeFlo Support and we will guide you through it.