If you were charged after your EdgeFlo free trial and were not expecting it, this article explains why it happened, how to stop further charges, and how to request a refund.
Why you were charged
When your 7-day trial ended, EdgeFlo automatically generated an invoice and charged your card. This is how the trial-to-paid transition works: the invoice is created at the moment the trial expires.
Here is the important part: all cancellations in EdgeFlo are scheduled. When you cancel, it takes effect at the end of your current billing cycle, not immediately. This means that if you cancelled after the day your trial ended, the invoice had already been generated and that charge still goes through. Your cancellation is recorded and you will not be charged again at the end of the next cycle, but it does not reverse the invoice that was already created.
Note: If you believe you cancelled before the trial ended and were still charged, contact support immediately. We will check the cancellation logs and sort it out.
How to cancel going forward
To make sure you are not charged again, cancel your subscription now.
- Log in to EdgeFlo.
- Go to Settings and click the Billing tab.
- In the Current plan section, click the X Cancel button in the top-right corner of the plan card.
- Select the reason that best applies when prompted.
- Click Continue to confirm.
Your subscription will end at the end of the current billing cycle. You keep access until then.
Frequently asked questions
I cancelled during the trial but was still charged. What happened?
The most likely cause is that the invoice had already been generated by the time you cancelled. EdgeFlo generates invoices at the moment the trial expires, and all cancellations are scheduled rather than immediate. If you cancelled on the day after trial, the invoice may have already been created before your cancellation was processed. Contact support with the date and time you cancelled and we will check the logs.
I filed a dispute with my bank. Can you still help?
Yes, and resolving it directly with us is usually faster than the bank dispute process. Contact support and we will look into it right away.
How long does a refund take?
Once approved, refunds typically appear in your account within 3 to 10 business days depending on your bank. We will notify you by email when the refund is processed.
I do not recognise the charge. Could it be fraud?
If you do not recognise the EdgeFlo charge and did not sign up for a trial, contact support immediately. We will check the account associated with your card and investigate.
Related questions
- How do I cancel my EdgeFlo trial before being charged?
- What is EdgeFlo's refund policy?
- How the 7-day free trial works
- What happens when my trial ends?
- Why does EdgeFlo require a card for the free trial?
- How do I cancel my EdgeFlo subscription?
- How long does an EdgeFlo refund take?
- I filed a chargeback. Can EdgeFlo still help?
- How do I contact EdgeFlo support?
- Was I charged for a trial I did not use?
- What should I do if I see an unauthorised charge from EdgeFlo?
- Can I get a refund if I forgot to cancel?
Still need help? Contact EdgeFlo support and we will get back to you quickly.