Broker Connection Issues

Having trouble connecting your MetaTrader or cTrader account to EdgeFlo? This article covers all known connection errors, what they mean, and how to fix them.

EdgeFlo connects to your broker account to import your trade history and sync live positions. The platform supports two connection methods: MetaTrader (MT4 and MT5) and cTrader. Connection issues are among the most common support requests, and the cause is almost always identifiable from the error banner displayed in the app. This article covers every major error state and the fix for each.

Note: If you have a choice between MetaTrader and cTrader, connect via cTrader. It is faster, more reliable, and avoids most of the sync issues associated with MetaTrader.

Before you start: what you need to connect

For MetaTrader (MT4 or MT5)

Your MT account number (this is a number, not your email address)
Your Master password (not the Investor/read-only password)
The correct broker server name
The correct MT version (MT4 vs MT5)

For cTrader

An active cTrader account linked to your broker
Your cTrader login credentials

MetaTrader connection errors

Invalid credentials

This error means the login ID or password you entered does not match what your broker has on file.

Confirm you are entering your MT account number, not your email address.
Confirm you are using your Master password, not the Investor (read-only) password.
Check for extra spaces. If you copied your credentials from another app, hidden spaces can block the connection. Type the details manually if needed.

MetaTrader version mismatch

Your credentials are valid, but you selected the wrong MT version. If your account is an MT5 account and you selected MT4 in EdgeFlo (or vice versa), you will see this error.

Go back to the connection screen.
Select the correct version (MT4 or MT5) and reconnect.

Read-only password detected

You connected using an Investor (read-only) password. This allows the app to view your account but not execute trades or access all data.

Reconnect using your Master password.
The Investor password field in your broker's platform is separate from the Master password. Do not confuse them.

Broker not supported

The broker you are trying to connect via MetaTrader is not currently supported. Not all brokers are compatible with EdgeFlo's MetaTrader integration. You can find a list of supported brokers here.

View Supported Brokers and Platforms

If your broker offers cTrader, use that instead. cTrader connections work regardless of broker-specific MetaTrader limitations.
Contact support with your broker name to check if support is planned.

Broker server unavailable

Your credentials are correct, but your broker's server is not responding to connection requests. This is usually caused by broker-side maintenance or a temporary outage.

Wait 10 to 15 minutes and try again.
Check if your broker has announced any maintenance.
Do not repeatedly retry, as this can trigger rate limiting.

Retries temporarily paused

EdgeFlo has paused connection attempts for 10 minutes to protect your account from broker-side rate limiting. Too many rapid retry attempts can trigger a temporary block from your broker's server.

Wait for the cooldown period to end, then try again.
Do not attempt to disconnect and reconnect repeatedly during this window.

Connection timed out

The connection attempt did not complete within the expected time. This is usually caused by broker-side slowness or a network issue on your end.

Check your internet connection.
Wait a few minutes and try again on a stable connection.

Connection service is unstable

EdgeFlo's MetaTrader connection provider is experiencing temporary instability. This is not caused by your credentials or your broker.

Wait a few minutes and try again.
If the issue continues, switch to cTrader if available.

Connection lost (after initial setup)

If your broker connection was working and then suddenly shows "Disconnected" or "Connection lost," your MetaTrader password has likely been changed. This happens when you update your password through your broker's platform, or when your broker forces a password reset for security reasons. EdgeFlo cannot reconnect until you provide the new password. Please login to your broker platform and

Go to Settings > Integrations in EdgeFlo.
Click Reconnect on your broker account.
Enter the new Master password you set with your broker.
Your connection and sync will restore immediately.

cTrader connection steps

In EdgeFlo's Settings or the onboarding flow, click Connect cTrader.
You will be redirected to the cTrader portal. Log in with your cTrader credentials.
Select the account you want to link to EdgeFlo and click Allow access.
You will be redirected back to EdgeFlo. Select the account from the list and click Connect selected account.
Your account will appear as connected and trades will begin syncing.

Tip: Make sure you have already linked your trading account to your cTrader ID through your broker before attempting to connect in EdgeFlo. If your broker account is not associated with cTrader yet, create the cTrader account through your broker portal first.

Checking your connection status

After connecting, you can verify your account status in Settings > Integrations. A connected account shows:

Broker type (MetaTrader or cTrader)
Account nickname
Last sync time
Status and health indicator

If the status shows a warning or disconnected state, use the error guidance above to identify and fix the issue.

FAQ

My broker works fine in MetaTrader but won't connect in EdgeFlo. Why?

The most common causes are: using the wrong MT version (MT4 vs MT5), entering the Investor password instead of the Master password, or hidden spaces in copied credentials. Double-check all three and try again. If the issue persists, try connecting via cTrader if your broker supports it.

My connection was working and now it's showing "Disconnected." What happened?

Your MetaTrader password was likely changed with your broker, either by you or forced by your broker. Go to Settings > Integrations in EdgeFlo, find your connected account, click Reconnect, and enter the new password you set with your broker. The connection will restore immediately.

Why does it say "retries paused"?

To protect your account, EdgeFlo stops repeated connection attempts for 10 minutes after several failures. This prevents your broker from blocking the connection. Wait for the cooldown and try again.

I connected my account but no trades are showing up.

Trades may take a few minutes to import after initial connection. Refresh the page after 2 to 3 minutes. If trades still do not appear, check your sync status in Settings. If the issue persists, contact support with your broker name and account type.