If you see "Retries temporarily paused" when connecting a MetaTrader account, EdgeFlo has paused login attempts to protect your broker account from being temporarily blocked. This article explains why it happens and what to do while you wait.
This "Retries temporarily paused" message appears on MetaTrader connections only. It means EdgeFlo has made several consecutive failed connection attempts and has paused automatically to stop your broker from locking your account due to too many bad login requests.
Why This Happens
MetaTrader brokers monitor failed login attempts. If too many occur in a short window, the broker temporarily blocks further attempts on that account. EdgeFlo detects when it is approaching that threshold and pauses its own retries for 10 minutes rather than continuing and triggering a full broker lockout.
The most common cause is incorrect credentials being submitted repeatedly. If the login ID, password, or server name is wrong and EdgeFlo keeps retrying, the pause kicks in after 3 failed attempts.
What to Do
Step 1: Wait out the pause
The countdown shown in the error message (e.g. "Try again in 09:45") tells you exactly how long until retries resume. Do not close and reopen the modal trying to force a retry during this window. The pause is applied at the connection level, not the UI level.
Step 2: Correct your credentials before retrying
Use the waiting time to double-check every field before the pause lifts.
| Field | What to check |
|---|---|
| Platform | Confirm whether your account is MT4 or MT5. Connecting an MT5 account on the MT4 option (or vice versa) causes a failed attempt. |
| Login ID | This is your numeric broker account number, not your email address. Copy it directly from your broker portal. |
| Password | Use your master (main) password, not the investor (read-only) password. These look identical but only the master password allows EdgeFlo to connect. |
| Server | Must match the exact server name your broker assigned to your account (e.g. ICMarkets-Live06). Check your broker's welcome email or portal. Small typos here cause silent failures. |
Step 3: Retry once the countdown reaches zero
When the timer clears, the Create Account button becomes active again. Press it with the corrected credentials. If the connection succeeds, the pause was caused by wrong details being submitted repeatedly. If you see another failed attempt message, check the specific error shown and address that before trying again.
If the Pause Keeps Happening
If you correct your credentials and still cannot connect, or if the pause triggers again immediately after resuming, the underlying issue may not be the credentials. Check:
- Whether your broker account is active. Prop firm accounts that have been reset or breached may be deactivated at the broker level.
- Whether your broker's server is currently reachable. Broker-side outages can cause repeated failed attempts even with correct credentials.
- Whether you are attempting to connect a demo account. Confirm you have the correct demo server name, as it differs from the live server.
Contact EdgeFlo Support if you continue to see the pause trigger after confirming your credentials are correct. Include your broker name, platform (MT4 or MT5), and a screenshot of the error.
A Note on cTrader
This error is specific to MetaTrader connections. cTrader uses an OAuth flow through the cTrader portal rather than direct credential entry, so repeated retry pauses do not apply. If you are experiencing persistent MetaTrader connection difficulty, switching to a cTrader-supported broker offers a more reliable connection.
Frequently Asked Questions
Will my broker account be locked even with the pause in place?
The pause is designed to prevent that. By stopping retries at 3 failed attempts, EdgeFlo gives your broker enough breathing room to reset the attempt counter before the next try. As long as you do not attempt to connect through another tool during the pause window, your broker account should not be locked.
Can I try connecting in MetaTrader 4 or 5 desktop while the pause is active?
Logging in through the MetaTrader desktop application uses the same broker authentication system. If your credentials are wrong, logging in through the desktop app during the pause window adds to the failed attempt count from the broker's perspective. Correct your credentials first before trying anywhere.
The timer has cleared but the button is still grayed out. Why?
Refresh the page and navigate back to Settings > Integrations > Connect account. If the button remains inactive after a fresh load, contact support.
How do I find the correct server name for my broker?
Check your broker's welcome email from when you opened the account. It will include the server name assigned to your account. Alternatively, log in to your broker's client portal and look under your account details. If you use a prop firm, the server name is usually in your challenge credentials email.
Related Questions
- Why is my MetaTrader connection paused?
- How long does the connection retry pause last?
- What credentials do I need to connect MetaTrader to EdgeFlo?
- What is the difference between master password and investor password?
- Where do I find my MetaTrader server name?
- Why does EdgeFlo keep failing to connect my broker?
- Will my broker account get locked from too many login attempts?
- Does the retry pause apply to cTrader?
- How do I fix invalid credentials on MetaTrader?
- What is the difference between MT4 and MT5 in EdgeFlo?
Can't find what you're looking for? Contact Support