Retries Temporarily Paused (Too Many Connection Attempts)

If you see "Retries temporarily paused" when connecting a MetaTrader account, EdgeFlo has paused login attempts to protect your broker account from being temporarily blocked. This article explains why it happens, what to do while you wait, and why switching to TradeLocker is worth considering.

The "Retries temporarily paused" message appears on MetaTrader connections only. It means EdgeFlo has made several consecutive failed connection attempts and has paused automatically to stop your broker from locking your account due to too many bad login requests.

Note: MetaTrader support on EdgeFlo is being phased out. MetaTrader sync runs through a third-party bridge service that is slow, prone to delays, and expensive to maintain. TradeLocker connects directly and syncs in real time with no middleware. If your broker supports TradeLocker, switching now will give you a noticeably better experience. If you are a US trader, TradeLocker is also the only fully supported path forward - cTrader is blocked for US users at the platform level.

Why This Happens

MetaTrader brokers monitor failed login attempts. If too many occur in a short window, the broker temporarily blocks further attempts on that account. EdgeFlo detects when it is approaching that threshold and pauses its own retries for 10 minutes rather than continuing and triggering a full broker lockout.

The most common cause is incorrect credentials being submitted repeatedly. If the login ID, password, or server name is wrong and EdgeFlo keeps retrying, the pause kicks in after 3 failed attempts.

What to Do

Step 1: Wait out the pause

The countdown shown in the error message (e.g. "Try again in 09:45") tells you exactly how long until retries resume. Do not close and reopen the modal to try to force a retry during this window. The pause is applied at the connection level, not the UI level.

Step 2: Correct your credentials before retrying

Use the waiting time to double-check every field before the pause lifts.

Field	What to check
Platform	Confirm whether your account is MT4 or MT5. Connecting an MT5 account on the MT4 option (or vice versa) causes a failed attempt.
Login ID	This is your numeric broker account number, not your email address. Copy it directly from your broker portal.
Password	Use your master (main) password, not the investor (read-only) password. These look identical but only the master password allows EdgeFlo to connect.
Server	Must match the exact server name your broker assigned to your account (e.g. ICMarkets-Live06). Check your broker's welcome email or portal. Small typos here cause silent failures.

Step 3: Retry once the countdown reaches zero

When the timer clears, the Create Account button becomes active again. Press it with the corrected credentials. If the connection succeeds, the pause was caused by wrong details being submitted repeatedly. If you see another failed attempt message, check the specific error shown and address that before trying again.

If the Pause Keeps Happening

If you correct your credentials and still cannot connect, or if the pause triggers again immediately after resuming, the underlying issue may not be the credentials. Check:

Whether your broker account is active. Prop firm accounts that have been reset or breached may be deactivated at the broker level.
Whether your broker's server is currently reachable. Broker-side outages can cause repeated failed attempts even with correct credentials.
Whether you are attempting to connect a demo account. Confirm you have the correct demo server name, as it differs from the live server name.

If you continue to see the pause trigger after confirming your credentials are correct, contact EdgeFlo Support. Include your broker name, platform (MT4 or MT5), and a screenshot of the error.

Consider Switching to TradeLocker

MetaTrader was not built to share data with external tools. To connect your MT4 or MT5 account, EdgeFlo routes your trade data through a third-party bridge service that checks your account on a delay and passes the data along. That is where slow sync, late journal entries, and dropped connections come from.

TradeLocker has a direct API. EdgeFlo connects to it natively, and your trades sync in real time. No bridge, no delays, no retry pauses like this one.

If your broker offers a TradeLocker account, switching is straightforward. You open a TradeLocker account through your existing broker portal and connect it to EdgeFlo using your email, password, and server name. The full setup guide is here: How to Connect Your TradeLocker Account.

If your broker does not support TradeLocker, HeroFX, GatesFX, and RisenFX all do. All three accept US traders, offer free demo accounts, and have low minimum deposits.

Tip: If you are based in the US, TradeLocker is the only fully supported path forward. cTrader is blocked for US users at the platform level by Spotware (the company that makes cTrader), and MetaTrader support on EdgeFlo is being phased out. TradeLocker is not a downgrade - sync is faster and the experience is noticeably smoother.

Frequently Asked Questions

Will my broker account be locked even with the pause in place?

The pause is designed to prevent that. By stopping retries at 3 failed attempts, EdgeFlo gives your broker enough breathing room to reset the attempt counter before the next try. As long as you do not attempt to connect through another tool during the pause window, your broker account should not be locked.

Can I try connecting through MetaTrader desktop while the pause is active?

Logging in through the MetaTrader desktop application uses the same broker authentication system. If your credentials are wrong, attempting to log in through the desktop app during the pause window adds to the failed attempt count from the broker's perspective. Correct your credentials first before trying anywhere.

The timer has cleared but the button is still greyed out. Why?

Refresh the page and navigate back to Settings > Integrations > Connect account. If the button remains inactive after a fresh load, contact support.

How do I find the correct server name for my broker?

Check your broker's welcome email from when you opened the account. It will include the server name assigned to your account. Alternatively, log in to your broker's client portal and look under your account details. If you use a prop firm, the server name is usually in your challenge credentials email.

Is MetaTrader going away on EdgeFlo?

MetaTrader support is being phased out. The sync method we use for MetaTrader runs through a third-party bridge, which is slow and expensive to maintain. TradeLocker connects directly and is significantly faster. We recommend switching when possible. MetaTrader connections are also not available during the free trial.