The "Broker not supported" error means your broker's MetaTrader server is not currently available through EdgeFlo's MetaTrader connection service. This article explains why it happens, what your options are, and how to get connected using cTrader if your broker supports it.
When you see the Broker not supported banner after entering your MetaTrader credentials, it means EdgeFlo's connection service does not currently support the broker server you selected. This is not a credentials error and not something you can fix by re-entering your details.
A list of all Supported Brokers and Platforms is available here.
What this error means
EdgeFlo connects MetaTrader accounts through a third-party connection service. Not every broker server is available through that service. When your broker's server falls outside the supported list, EdgeFlo cannot establish a connection via MetaTrader, regardless of whether your credentials are correct.
This is entirely outside your control and is not caused by anything you have done wrong.
| What it means | What it does not mean |
|---|---|
| Your broker is not available via MetaTrader in EdgeFlo | Your broker account has a problem |
| The broker server is outside the supported list | Your Login ID or password is wrong |
| You need an alternative connection method | EdgeFlo is broken |
What to do next
Option 1: Connect via cTrader (recommended)
If your broker offers cTrader accounts, this is the fastest path forward. cTrader connects directly through an OAuth flow without relying on the same connection service as MetaTrader, so it is not affected by the broker support limitation. It is also faster to set up and generally more reliable for syncing.
To check whether your broker supports cTrader, log in to your broker or prop firm portal and look for an option to create a cTrader trading account. Many brokers offer both MetaTrader and cTrader account types.
Once you have a cTrader account set up with your broker:
- Go to Settings in EdgeFlo and open the Integrations tab.
- Select Connect cTrader.
- You will be redirected to the cTrader portal to log in and authorise the connection.
- Select the account you want to connect and press Allow Access.
- You will be returned to EdgeFlo where you can select and confirm the account.
Option 2: Contact support to request broker support
If your broker does not offer cTrader and MetaTrader is your only option, you can contact EdgeFlo Support to let us know which broker you are trying to connect. Broker support requests help inform which servers get prioritised for future expansion.
When you reach out, include your broker name and the server name you were attempting to use. This gives the team the specific information needed to investigate.
Frequently asked questions
My credentials work in MetaTrader. Why does EdgeFlo say the broker is not supported?
Your credentials are not the issue here. The "Broker not supported" error is specifically about the broker server, not your login details. It means the server your broker uses is not available through EdgeFlo's MetaTrader connection service. Correct credentials will not change this outcome.
How do I know if my broker offers cTrader?
Log in to your broker portal and look for account creation options. If cTrader is available, it will usually appear as an option alongside MetaTrader when creating a new trading account. You can also check your broker's website or contact their support directly to ask whether cTrader accounts are available.
Will more brokers be supported via MetaTrader in the future?
EdgeFlo's broker support via MetaTrader depends on the third-party connection service used to facilitate those connections. Availability may expand over time. If your broker is currently unsupported, contacting EdgeFlo Support with your broker and server details helps flag it for consideration.
Can I use a demo account with cTrader if my live account is on MetaTrader?
Yes. If your broker or prop firm offers cTrader demo accounts, you can connect one of those to EdgeFlo while you wait for MetaTrader support. The connection process is the same regardless of account type.
Is there anything wrong with my broker account itself?
No. The "Broker not supported" error only relates to the connection path inside EdgeFlo. Your broker account is unaffected and you can continue trading through your broker's own platform as normal.
Related questions
- How do I connect my account using cTrader?
- What brokers are supported via MetaTrader in EdgeFlo?
- What is the difference between connecting via MetaTrader and cTrader?
- My broker uses MetaTrader but EdgeFlo says it is not supported
- Why does cTrader connect faster than MetaTrader?
- Does EdgeFlo support all cTrader brokers?
- How do I request a broker to be added to EdgeFlo?
- Can I connect a demo account to EdgeFlo?
- What happens to my data if I switch from MetaTrader to cTrader?
- Why does my MetaTrader connection fail even with correct credentials?
- Where do I find the server name for my MetaTrader account?
If your broker is not supported via MetaTrader and you need help finding an alternative, contact EdgeFlo Support with your broker name and server details.