Why Aren't Charts Loading?

If the EdgeFlo chart is blank, spinning, or not loading instrument data, this article covers the most common causes and fixes.

The EdgeFlo chart is powered by TradingView's charting library and requires a stable internet connection and an active broker connection to load price data. If the chart is blank or stuck loading, work through the steps below.

Note: MetaTrader support on EdgeFlo is being phased out. If your broker supports TradeLocker, switching will give you significantly faster chart performance with no bridge delays. TradeLocker connects directly and syncs in real time.

Common causes and fixes

No internet connection or unstable connection

Check that your internet is working by loading another website in your browser. If you're on a VPN or corporate network, temporarily disable it and reload EdgeFlo to test.

Broker connection is disconnected

Chart data requires an active broker session. Check the sync status pill at the top of the Trading platform. If it shows Disconnected, go to Settings > Integrations, remove your broker account, and reconnect it.

Broker price feed is down or delayed

EdgeFlo pulls live market data from your connected broker account. If your broker's price feed is experiencing delays or downtime, the chart may fail to load or display stale data even if your sync status shows as connected.

To check if this is the cause:

Open your broker's trading platform directly (TradeLocker, cTrader, or MetaTrader) and confirm that live prices are updating there.
If prices are frozen or delayed in your broker platform, the issue is on the broker side. Wait for their feed to restore.
If prices are updating normally in your broker platform but not in EdgeFlo, go to Settings > Integrations, remove your broker account, and reconnect it.

Market is closed for the selected instrument

Forex markets close over the weekend. If the chart appears blank or flat, the market may not be trading. The instrument label in the chart header will show a Market closed indicator.

MetaTrader chart performance

MetaTrader charts can load more slowly, especially when switching between timeframes. This is a known limitation of the MetaTrader connection, which routes data through a third-party bridge rather than connecting to your broker directly. If you're experiencing slow chart responsiveness, try the steps below.

Hard-refresh the page by pressing Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
Close any other browser tabs or applications using significant system memory.
If slowness persists, consider switching to TradeLocker. TradeLocker connects directly to your broker with no middleware, which provides noticeably faster and more reliable chart performance inside EdgeFlo.

Browser cache or memory issue

Hard-refresh the page by pressing Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac). If that doesn't help, clear your browser cache and reload.

TradingView library issue

Occasionally the charting library itself fails to initialize. EdgeFlo now displays clearer error messages when the chart fails to load instead of showing a blank screen or infinite spinner. If you see an error message, you can share it with the support team to help diagnose the issue.

If the chart loads successfully on a second attempt, no further action is needed.

Browser extension conflict

Ad blockers, privacy extensions, or content filters can block TradingView scripts. Try loading EdgeFlo in a private or incognito window with extensions disabled to test this.

If none of the above resolves it

Contact EdgeFlo Support and include your browser version, operating system, and a screenshot of the blank or slow-loading chart.

FAQ

Why is my MetaTrader chart slower than TradeLocker or cTrader?

MetaTrader's connection runs through a third-party bridge service rather than connecting to your broker directly. That adds latency, especially when switching timeframes. TradeLocker connects natively with no middleware, giving you the fastest chart performance inside EdgeFlo. cTrader also connects more directly than MetaTrader.

Will my chart work if I'm on a corporate network?

Corporate firewalls or VPNs can sometimes block connections to TradingView or your broker's price feed. Try disabling your VPN and reloading to test. If it works, contact your IT department about whitelisting EdgeFlo.

Can I use multiple broker connections at once?

EdgeFlo currently supports one active broker connection at a time. You can switch between connections in Settings > Integrations, but only one will feed data to your chart.

What if my broker's MetaTrader feed is unreliable?

Some brokers have less stable MetaTrader price feeds than others, and the bridge connection adds an extra point of failure. If your MetaTrader connection is consistently slow or dropping, switching to TradeLocker is the most reliable fix. If your broker supports TradeLocker, you can open an account through your broker portal and connect it in Settings > Integrations.

Does clearing my browser cache delete my EdgeFlo data?

No. Clearing cache only removes temporary browser files. Your trading journal, trade plans, settings, and all other data are stored securely on EdgeFlo's servers and will not be affected.