If you have not received a verification email, receipt, or password reset from EdgeFlo, this article walks through what to check and how to resolve it.
Why Didn't I Receive an Email?
EdgeFlo sends emails for account verification, payment receipts, and password resets. If you have not received one, the steps below usually resolve it within a few minutes.
Step 1: Check Your Spam or Junk Folder
Transactional emails from new services often land in spam.
Search for edgeflo.com in your spam folder. If you're looking for invoice/ billing alerts, please search for stripe.com in your inbox.
If you find it there, mark it as not spam so future emails arrive in your inbox.
Step 2: Confirm the Email Address
Make sure you used the correct email address. EdgeFlo sends to the address registered on your account. Check Settings > Account to confirm which email is on file.
Step 3: Request a Resend
- Password reset: Return to the password reset screen and submit again.
- Receipt: Go to Settings > Billing > Invoices and download the PDF directly from there.
Step 4: Check for Delays
Email delivery can occasionally take 5 to 10 minutes during high-volume periods. Wait a few minutes and check again before requesting another resend.
Still Not Received?
Contact EdgeFlo Support with your registered email address and the type of email you are expecting. The support team can verify whether the email was sent and investigate any delivery issues.
Can't find what you're looking for? Contact Support